FAQs

Yes. We primarily ship to the United States, Canada, and Australia, as well as other international destinations where shipping is available.

Available destinations will be shown at checkout.

Free shipping on all products! Limited time only!

Delivery time depends on the warehouse your order ships from and your destination.

Most orders arrive within approximately 10–25 business days, including processing time.

For full delivery estimates, please see our Shipping Policy.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

You can also visit our Track Your Order page to check the latest status of your shipment.

Please contact us at contact@delixo.store within 12 hours of placing your order.

We will make every reasonable effort to update your information before the order enters fulfillment.

Once an order has already been processed or shipped, we may no longer be able to change the delivery address.

We accept major payment methods including Visa, Mastercard, American Express, and Shop Pay, along with other payment options displayed securely at checkout.

Please contact us as soon as possible at contact@delixo.store.

For shipping damage, please contact us within 7 days of delivery whenever possible.

Include:

• Your order number
• Clear photos or a short video of the damaged product
• Photos of the shipping packaging, where possible

Once the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

Please contact us at contact@delixo.store and include your order number along with a clear photo of the item you received.

Our support team will review the issue and help arrange a replacement or refund where appropriate.

Our return policy lasts 30 days from the date your order is delivered.

To be eligible for a standard return, the product must be unused, undamaged, complete with all included parts, and in its original packaging.

Please contact contact@delixo.store before returning any item so our team can provide the correct return instructions.

For complete details, please see our Refund & Return Policy.